Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Great view
Exceptional customer service
Pricey dining
Limited breakfast options
8.4/10
Great
Rooms
8.3
Location
8.7
Service
9.0
Dining
9.0
Guest reviews
8.4/10
based on 23 reviews
7.6
7.6/10 based on 399 reviews
Charles
United States,
January
2024
8.8/10
The hotel offers clean and comfortable rooms with a beautiful view, in a great centralized location not far from the airport and right on the hotel zone. The service by Mr Manuel Palma is exceptional, always accommodating our requests with a welcoming attitude. The dining experience at Pina Coladas surpasses expectations with a variety and quality that rivals five-star hotel buffets. However, the rooms can get quite cold despite the available heater throughout the night.
Rooms
8.0
The rooms were always clean and comfortable with a beautiful view, modern, and beach themed. However, they tended to be freezing and didn't warm up even with the heater on all night.
Service
9.0
The service, especially by Mr Manuel Palma, the on-duty Front Desk Manager, is exceptional and the reason we keep coming back. Requests are promptly accommodated.
Location
9.0
The location is very centralized, not far from the airport, and right on the hotel zone. The expansive area around the wading pool offers convenience, and the quick responses from the staff, like Alberto the DJ and Elsa Zalazar, provide a wonderful experience.
Dining
9.0
Dining at Pina Coladas is a delightful experience, surpassing the quality of many five-star hotel buffets I've tried over the years. The selection is diverse and delicious, with exceptional service.
Facilities
9.0
The facilities are exceptional, offering everything needed for a comfortable stay and more.
Jimmy
United States,
August
2023
9.2/10
I had a wonderful stay at this hotel! The rooms were spacious and had a great big, comfortable bed, offering views of all the poolside fun and the Gulf of Mexico. The service was top-notch with a truly wonderful staff who were very attentive and worked hard to please everyone. The location was fantastic, well-kept with several pools, restaurants, and bars to choose from. The dining experience was exceptional with a wide selection for everyone.
Rooms
9.0
The rooms were very spacious and had a great view.
Service
9.0
The staff was very attentive and worked very hard to please everyone.
Location
10.0
The location was like a miracle, with well-kept amenities and exceptional customer service.
Dining
9.0
The dining experience was superb with a wide selection for everyone.
Facilities
9.0
The facilities were modern and well-maintained.
Great view
Pricey dining
Hugh
United States,
June
2023
8.4/10
The hotel is ideal for those looking to spend their vacation in the resort rather than in the room. The rooms are clean and well-appointed, although lacking king beds. The service provided by the staff, including Placibo, Jose, Sylvia, Consuelo, and more, is impeccable. The location is convenient, offering easy access to the beach, airport, and various attractions, despite the presence of sales-focused employees from Omni Cancun. The dining experience at the buffet was exceptional, with various options available.
Rooms
8.0
The rooms were clean and well-appointed, although lacking king beds.
Service
9.0
The service provided by the staff, including Placibo, Jose, Sylvia, Consuelo, and many more, was impeccable.
Location
7.0
The location is convenient, with easy access to the beach, airport, and various attractions, despite the presence of sales-focused employees from Omni Cancun.
Dining
9.0
The dining experience at the buffet was exceptional, with multiple options available.